Privacy Policy

Who we are

Searchward helps South African businesses get found on Google and makes it easier for their customers to get in touch. This policy explains how we handle personal information shared with us through this website, in line with the Protection of Personal Information Act (POPIA).

What information we collect

When you request a free visibility review, we ask for your full name, business name, email address and phone number. You can also choose to share your website address and a short description of the services your business offers.

We don't ask for financial information, and we ask that you don't include sensitive personal information in your message.

Why we ask for it

We use this information to review how your business currently appears online, to reply to your enquiry and to discuss whether our service would be a good fit. We won't sell your information or add you to marketing lists without your permission.

How enquiries are handled

Enquiries are received by email or through our online form provider and are read by the Searchward team. We keep enquiry details only for as long as we need them to respond and to manage any work we agree on, or as required by law.

Third-party providers

We use trusted service providers to run this website and receive enquiries. These may include our website hosting provider, Google Workspace for email and Tally for online forms. These providers process information on our behalf and have their own privacy policies.

This website may record anonymous visit information, such as pages viewed and general device type, to help us understand how the site is used. This doesn't identify you personally.

Your rights

You can ask us what personal information we hold about you, ask us to correct it or ask us to delete it. You also have the right to lodge a complaint with the Information Regulator of South Africa.

Contact us

If you have any questions about your information or this policy, please contact us.

Email Us